Privacy policy

# Privacy Policy — DolceSong

DolceSong operates this store and website, including all information, content, features, tools, products and related services, in order to provide you, the customer, with a personalised shopping experience (the "Services"). DolceSong is a Shopify-powered store, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.

## Personal Information We Collect or Process
When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

- Contact details including your name, address, billing address, shipping address, phone number and email address.
- Financial information including card numbers, payment-card information, bank account details, transaction details, payment method, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, add to cart or wishlist, purchase, return, exchange or cancel, and your past transactions.
- Your communications with us including the information you include when you contact us, for example a customer-service enquiry.
- Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
- Usage information including information about how and when you access or interact with the Services.

## Sources of Personal Information
We may collect personal information from the following sources: directly from you; automatically through the Services (including via cookies and similar technologies); from our service providers; and from our partners or other third parties.

## How We Use Your Personal Information
- Providing, tailoring and improving the Services — to perform our contract with you, process payments and orders, manage your account, deliver your song, enable reviews, and create a personalised experience.
- Marketing and advertising — to send you marketing and promotional communications by email, SMS or post, and to show you online ads, subject to your choices.
- Security and fraud prevention — to authenticate your account, secure the Services, and detect and prevent fraudulent, illegal or malicious activity. You are responsible for keeping your account credentials confidential.
- Communicating with you — to provide customer service, respond to your requests and maintain our business relationship.
- Legal reasons — to comply with applicable law, respond to valid legal process, and enforce our terms and policies.

## How We Disclose Personal Information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes, including: with Shopify and service providers that perform services on our behalf (e.g. IT, payment processing, analytics, customer service, cloud storage, production and delivery); with business and marketing partners to provide marketing and advertising (they use your information in line with their own privacy notices — depending on where you live, you may have the right to opt out of this); when you direct, request or consent to disclosure; with our affiliates; and in connection with a business transaction, to comply with legal obligations, to enforce our terms, or to protect our rights and the rights of others.

## Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you live. Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify to provide enhanced features; in those circumstances Shopify is responsible for the processing. To learn more about Shopify's use of your personal information and your rights, see Shopify's Consumer Privacy Policy.

## Third Party Websites and Links
The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security of those sites. We encourage you to review their privacy and security policies. Information you share in public or semi-public spaces, including third-party social platforms, may be visible to others.

## Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us to request its deletion. As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" personal information of individuals under 16.

## Security and Retention
No security measure is perfect, and we cannot guarantee "perfect security"; information you send us may not be secure during transit, so please do not use insecure channels to send sensitive information. How long we retain your personal information depends on factors such as our need to provide the Services, comply with legal obligations, resolve disputes and enforce agreements.

## Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information: the right to access/know; the right to erasure; the right to correction; the right to portability; and the right to opt out of the sale or sharing of your personal information for targeted advertising. You can also manage your communication preferences via the unsubscribe option in our emails.

If you live in the UK or the European Economic Area, you may also have the right to object to or restrict processing, and to withdraw consent where we rely on it (without affecting the lawfulness of processing before withdrawal).

We will not discriminate against you for exercising these rights. We may need to verify your identity before responding. You may use an authorised agent, subject to proof of authorisation. We will respond within the timeframe required by applicable law. To learn more about Shopify's use of your personal information, see privacy.shopify.com.

## Complaints
If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority — in the UK, the Information Commissioner's Office (ico.org.uk).

## International Transfers
We may transfer, store and process your personal information outside the country in which you live. Where we transfer personal information out of the UK or the EEA, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Agreement, unless the transfer is to a country recognised as providing an adequate level of protection.

## Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date and provide notice as required by law.

## Contact
If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please email us at contact@dolcesong.com. For the purposes of applicable data-protection law, we are the controller of your personal information.